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dusty saddle
Joined: 07 May 2005
Posts: 6
Location: Maryland
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 Posted: Sun May 08, 2005 4:02 pm Post subject: Reporting JVM Error 523, as requested |
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QuickIM - Blackberry 7250
USA
Verizon
Unlimited Data Plan from Verizon
After installing QuickIM for the second time (successfully this time), I had one excellent converstion before putting QuickIM in Background. Shortly after going to background, Ii received the JVM error 523 message and had to do a soft reset of the unit. I am reporting it as directed in the announcement below.
Will this continue to happen? Does it only happen while in Background? Is there a fix?
"On some phones, the first time you run QuickIM and leave it in background mode, after some time, you may get a "JVM 523 reset" error message and need to restart the phone. Please report this to technical support if you happen to get a similar error. From BlackBerry error codes description, this is an error in the BlackBerry OS, we're currently working on this."
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Dusty |
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techsupport
Joined: 14 Apr 2005
Posts: 631
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| Posted: Tue May 10, 2005 4:42 pm Post subject: |
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It seems that the JVM 523 error happens occasionally on some BlackBerry devices. It occurs more often if the application is running in background mode. It happens very rarely if it's not running in background.
We're investigating this, and will provide a fix immediately after we find the cause. |
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dusty saddle
Joined: 07 May 2005
Posts: 6
Location: Maryland
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| Posted: Tue May 10, 2005 5:19 pm Post subject: |
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Thanks for the update.
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Dusty |
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techsupport
Joined: 14 Apr 2005
Posts: 631
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| Posted: Fri Jul 22, 2005 5:16 pm Post subject: |
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| we have provided a workaround for this issue, please download QuickIM for BlackBerry 1.2, build 127 on http://www.quickim.com |
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dusty saddle
Joined: 07 May 2005
Posts: 6
Location: Maryland
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| Posted: Fri Jul 22, 2005 6:23 pm Post subject: |
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I have tried downloading QuickIM 1.2 but when I load it, my blackberry still says that I have 1.0 installed. How do I get to 1.2?
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Dusty |
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dusty saddle
Joined: 07 May 2005
Posts: 6
Location: Maryland
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| Posted: Fri Jul 22, 2005 7:03 pm Post subject: |
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I found the problem. I was loading 1.2 but under Options, Applications, QuickIM it still said 1.0, but when looking About within the application, it says 1.2.
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Dusty |
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techsupport
Joined: 14 Apr 2005
Posts: 631
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| Posted: Mon Jul 25, 2005 3:25 pm Post subject: |
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| this seems to be an issue with the installer, we'll correct this. The correct version is in the about menu item of the software |
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