www.quickim.com

seancarter · Joined: 28 Nov 2006 Posts: 2

When I first installed QuickIM I tried logging in and it worked fine. Although I couldn't seem to start a conversation with anyone (sent OK but got nothing back). So I thought I would test it out by using a diferent username on my PC and on my treo and see if I could get them communicating. Trouble is I now get the eror "Already logged in" followed by the "Unable to connect. Check your internet connection and try again" message.

I've tried resetting the Treo but it makes no difference.

One thing I've noticed is that QuickIM has an Exit command unlike other Palm apps, and I didn't use that to quit the application the first time I used it. Could that be the problem? If so, what can I do?

techsupport · Joined: 14 Apr 2005 Posts: 631

QuickIM is a network application that requires a permanent network connection. Most Palm applications don't use networking or don't use permanent connection (ex: email). On Palm, when you open another application, the classic way is to put the application on hold and save its state, which will be restored when you open the application again. Put an application on hold breaks the network connection. This is why we have added background running capabilities to QuickIM, so when you leave QuickIM, we use a background thread to keep it running so you can still receive new messages from your IM contacts even if you are no more in the application.
However sometime you really want to stop the application and disconnect from the network, in this case, you need to use the Exit command.
To login using another account, you should "Sign out" first.

seancarter · Joined: 28 Nov 2006 Posts: 2

Thanks for the info, but that doesn't really answer my question - which is: what did I do wrong? and how can avoid this problem happening again? In the end I did a hard reset and reinstalled the application.

cc · Joined: 15 Dec 2006 Posts: 1

I second this request.

I also have been logg'd in for 2 days using the program fine. but I now cannot seem to log-in.

It tells me "Warning - Already Logged in". When I hit "ok" It then tells me " Unable to connect. Check your internet connection and try again."

My internet connection is fine, I can surf the web etc. And I've tried it at different times in the day.

Hardware: Palm Treo 680
Service: Cingular

techsupport · Joined: 14 Apr 2005 Posts: 631

which version of desktop version of MSN messenger are you using? We are trying to reproduce this issue which seems to be related to the desktop version of MSN messenger automatically signing in and "stealing" the session from mobile version.

ccunningham · Joined: 04 Feb 2007 Posts: 3

I have the same problem

software worked fine for about an hour. now all i get is "already logged in".

I'm definitely not logged in to messenger anywehere else

techsupport · Joined: 14 Apr 2005 Posts: 631

Are you using MSN Messenger 7.0 or 7.5 on your desktop machine ? If yes, this could be the reason why it’s not working as the problem happens with some desktop messenger only.

techsupport · Joined: 14 Apr 2005 Posts: 631

this problem is now fixed, please download the latest release from http://www.quickim.com

Arturomopa · Joined: 21 Jul 2008 Posts: 2

Quick IM was working without any problem 2 weeks ago and suddenly when trying to log in got such message. I have a Treo 650, use Messenger 8.1, and have Quick IM #140.13a MF, Common library #9 and Protocol library #9, I bought it last year with a license key: d7sf6x786925rbx. If I understand correctly, the only way to have it working correctly is to upgrade it? Thanks in advance.

kr,

Arturo Morales

Arturomopa · Joined: 21 Jul 2008 Posts: 2

Techsupport

Any news on my posted Already Logged in error? Thanks in advance

Saludos,

Art