Message: Error while connecting. Dispatch server error: Address=messenger.hotmail.com, Port=-1 Details: Create socket: Unable to open connection. or Create socket: could not open tunnel- failed
This is a network related error message. It means that you cannot access the required internet ressource for QuickIM. There are several possibilities to this:
- you are out of GPRS coverage or if your GPRS signal is weak or if you are in a fast moving vehicle, in this case, please try later
- you are using an incompatible GPRS connection, for example most WAP connections are not compatible with QuickIM. Please verify your TCP settings (http://www.quickim.com/products/mobile-phones/blackberry/quickim-user-guide.html) If you don't have BES/MDS, make sure you are running OS 3.8/4.0. If you are running OS 3.8/4.0, launch the "Options" program, select TCP, and enter your network operator APN information there (see http://www.quickim.com/forum/forum4.html)
- After changing your TCP settings, try to remove the battery of your device, put it back in before testing again, sometime BlackBerry memorizes previous network settings
- If you have a BES, verify that your BES/MDS allows the network ports 1863, if not, please ask your administrator to open them. If you have already done all this, and you are still getting the error message, remove the battery of your blackberry, and put it back in.
If you have done all this, please contact your mobile operator, and ask them if you have a data plan that offers you access to internet applications such as QuickIM, if not, you can ask them to provide a compatible internet connection and remove restrictions (most of the time, it's not a technical issue, but a marketing issue and the operator is blocking some network ressources on purpose to sell data options).
Message: An error message while registering licence key
answer: please make sure your internet connection is valid and you can access the licence server (please open http://www.quickim.com in your phone's web browser), if you cannot open the site, there is a temporary network issue with your mobile operator, please wait a few hours and try again. If you have verified the network access and can still not register the key, please verify in the about menu item of QuickIM the build#, software prior to #127 had some issues with the licence server. If you have an older software, please uninstall the software, then download the latest version from http://www.quickim.com/products/mobile-phones/blackberry/buy.html, and install the latest version. If you still cannot register the licence key, please make sure you entered the licence key correctly (no space before and after the key, make sure you are not typing the letter O instead of the number 0, the letter l instead of the number 1 etc.) If you still cannot register the licence key, please report the issue with as detailed description as possible of what happened to the support team.
Message: I get the error J:0x0000000A when installing QuickIM
Message: "No additional applications designed for your handheld were found".
Basically, the Desktop Manager alone is insufficient for installing third-party applications onto your BlackBerry; you also need a copy of the "handheld code" or "handheld software" installed on your desktop machine. Usually the CD ROM provided with your BlackBerry device contains such software.
Once you install the service pack, you should be able to load third party applications on the device.
The other option is to obtain a copy of the "handheld code and application installer" from your particular provider/carrier. Here are some of the support sites:
Follow their provided instructions to install the handheld code on your desktop. Make sure you reboot your desktop computer. At that point, third-party software will install successfully onto your handheld.
Message: Trying to install on my BlackBerry using the Desktop Manager I get the message "The application ... cannot be loaded because some required files are not available".
This BlackBerry issue has been reported with Desktop Manager v3.6 Service Pack 1. The workaround is to uninstall your current Desktop Manager and replace it with Desktop Manager v3.6 (without SP1).
Message: "Error while Connecting
Your network connection may not be available temporarly. Please, close the application and retry later.
Err:Max connections opened."
Answer: This problem is not related to your quickim software. It is due to your device running some other network apps using all the available network ressources on your machine. <br>
A simple way to change this is:
1: shut down your device (for instance removing the battery)
2: turn it back on again.
3: start quickim again.
>> It should work properly.
<b>Note:</b> You should look for the application that is using too many network resssources and shut it down when it is no longer required.
Answer: please check out your messenger account settings, make sure your login/password are correct and there are no trailing spaces etc.
Message: Bad DNS Address error message
answer: This is not an error specific to QuickIM. If you get this error message, the known work around is to remove the BlackBerry battery, wait one minute and put it back into the device. Make sure your network coverage is good (strong signal) when doing this. Sometime it's required to repeat this process several times. This error is related to the BlackBerry OS itself and not related to QuickIM. Here are some other software vendors support site talking about the same issue:
http://www.repligo.net/home/blackberry/pages/faq.jsp http://www.reqwireless.com/EmailViewer-4.0/INSTALL-BlackBerry.html
Sometime, your mobile carrier may have purposely blocked some internet sites. In this case, you can verify this using the following procedure: on your phone, use the WAP/Web browser to open the page http://www.quickim.com, if it does not show up either, please report this to support@quickim.com with your mobile carrier name and country.
Network Error
Err:java.io.IOException: net.rim.device.cldc.io.ippp.SocketBaseIOException: Connection timed out: connect Try again using default proxy servers?
IPPP related errors
If you are on a BES server, make sure your BES admin has enabled the MDS and you have the entry "....... [IPPP]" in Options / ServiceBook (this is a setting configured by the BES administrator on the BES Server. The current list of service book entries can be viewed within Options (Swiss Army Knife icon or Wrench icon). You may need to consult your system administrator for help in synchronizing an appropriate service book entry and/or isolating the connection problem further.
If you are not on a BES, on your BB go to Advanced Option (or Options)/ "Host routing table", open the bold item, select 'Register Now'. Wait a few minutes, the service book should be downloaded again
I have an error and I don't find an answer here
In this case, use the following procedure to email support :
- in QuickIM, open the About screen
- look for the [log] line, hit the wheel, select "Select", then scroll all the way down to the end, and
copy the selected text. Please paste the copied text to an email and
send it back to support@quickim.com
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